Specialist directory

Capabilities: careers advice, CV writing, interview prep, confidence building

Programme specialist for 16–24 NEET pathway

Availability: Mon–Thu

Expected outcomes: Job applications submitted; interview secured

Capabilities: ESOL, English language, confidence, employability English

Community ESOL with job-focused modules

Availability: Day and evening classes

Expected outcomes: Improved English level; interview confidence

Capabilities: mental health, anxiety, counselling, wellbeing, crisis support

Community mental health partner for young people

Availability: Referral within 5 working days

Expected outcomes: Engagement with support; reduced barriers to training

Capabilities: young parents, childcare advice, flexible training, family support

Wraparound support so training/work is realistic with a child

Availability: Referral Mon–Fri

Expected outcomes: Childcare plan + training or work start

Capabilities: retail, customer service, entry-level jobs, flexible hours

Multiple stores seeking entry-level colleagues

Availability: 6 vacancies this month

Expected outcomes: Paid employment start; 13-week sustainment

Capabilities: warehouse, logistics, apprenticeship, paid work experience

Employer offering supported warehouse apprenticeship

Availability: 2 places this quarter

Expected outcomes: Apprenticeship start; sustained employment 13 weeks

Capabilities: hairdressing, beauty, NVQ, customer service, apprenticeships

Salon-based training with part-time hours option

Availability: Next cohort starts September

Expected outcomes: NVQ enrolment; salon placement

Capabilities: construction, CSCS, apprenticeships, functional skills English maths

Entry-level construction and CSCS card programmes

Availability: Rolling starts monthly

Expected outcomes: Course enrolment; CSCS; apprenticeship progression

Capabilities: digital skills, Microsoft Office, job search online, email

2-week free digital skills for work

Availability: Fortnightly starts

Expected outcomes: Basic digital certificate; job search ready

Capabilities: assessment prompts, barrier analysis, strengths framing

Helps structure proportionate assessments without replacing judgement. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: capability identification, need decomposition, skills mapping

Turns a Need into clear capability requirements before naming a provider. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: draft messages, plain language, multi-channel communications

Drafts communications; humans approve anything material. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: improvement proposals, pattern detection, blueprint learning

Finds patterns in stalls and successes for Leave It Better. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: data quality, duplicates, incomplete records, validation

Keeps Person / Need / Case records trustworthy. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: evidence checklist, document prompts, completeness checks

Helps ensure evidence is collected for outcomes that need proof. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: intake, need capture, channel routing, draft need record

Supports capturing “What do you need?” cleanly from any channel. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: knowledge base, local provision, policy lookup, playbooks

Surfaces approved knowledge; never invents policy as fact. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: session prep, agendas, notes summary, follow-up actions

Supports sessions without becoming the case owner. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: outcome analysis, activity vs outcome, evidence gaps

Analyses whether activity has produced a real outcome. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: intervention planning, milestones, sequencing, action plans

Drafts plans and milestones for human review and approval. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: QA checks, process compliance, missing fields, audit readiness

Surfaces quality issues for Process Owner / QA review. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: reporting, insights, dashboard narrative, trend detection

Turns operational data into insight for managers and funders. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: safeguarding flags, escalation prompts, risk language detection

Supports detection and escalation — never owns safeguarding decisions. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: specialist matching, directory search, capability fit scoring

Proposes capability-first matches from the specialist directory. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: sustainment checks, drop-off risk, check-in prompts

Flags when sustainment reviews are due or at risk. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: triage recommendation, urgency scoring, risk flags, routing suggestions

Recommends triage route and priority; a human decides. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: welcome, orientation, navigation, accessibility, first contact

Helps people find their way into the system and understand next steps. · AI visible · recommends only · human accountable

Availability: 24/7 (prototype catalogue)

Expected outcomes: Faster, safer recommendations with explicit human review

Capabilities: bus pass, travel bursary, journey planning

Auto-checks travel support options against postcode and course

Availability: 24/7

Expected outcomes: Travel barrier removed before start date

Capabilities: housing, homelessness prevention, supported accommodation

Local housing options and referral pathways

Availability: Staff access

Expected outcomes: Safe accommodation pathway identified

Capabilities: benefits, UC, bursary, financial support eligibility

Tool to check financial support options

Availability: Always on

Expected outcomes: Clearer financial plan removing participation barriers