ESOL support to access retail interviews
NEED-2026-0009 · Referral partner · Received 20 Jul 2026
MediumIntervention activeLowlanguage employment
Need record
- Subject
- Sofia Almeida
- Owner
- Sophie Wright
- Description
- Sofia has retail experience abroad but struggles with interview English and UK application forms. Wants part-time shop work. Synthetic demo.
- Capability needed
- ESOL employability English retail interview prep
- Desired outcome
- Secure part-time retail role within 12 weeks
Assign ownership
2. Triage
Presenting: Cannot get through retail interviews
Underlying Need: Job-focused English + confidence
Immediate risk: None
Next route: ESOL hub + careers coach; then retail employer match
Triaged by: Amira Khan
3. Assessment
No assessments yet.
4. Specialist matching (capability first)
No matches yet. Run capability matching.
5. Intervention plan
6. Delivery & progress
ESOL for work — 6 weeksActive
Outcome: Interview-ready spoken English for retail · ESOL Hub — Community English
- 20 Jul — Week 3: good progress on greetings and product questions. Still nervous on phone. · Sophie Wright
7. Outcome confirmation
8. Sustainment checks
Sustainment checks are auto-created when an outcome is achieved / partially achieved / alternative positive.